Retypd, Inc. — The AI company for the work between systems.

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§ 03How we engage

Inside your operation from week one.

We work with a small number of enterprises at a time. A Retypd team sits with your operators, takes the first workflow into supervised production by week 6, and hands your people the means to run it.

Talk to usDesign partners
To productionSupervised by week 6
TeamRetypd engineers on your floor
PartnersA small number at a time
CommercialsFixed first phase, then outcome-linked
Fig. 03.1A mapping session with claims handlers, week one. The whiteboard is the first draft of a Playbook.
§ 03.1Who you work with

A small team that sits with your people.

Not a reseller and not a slide deck. Retypd engineers, on site from week one, measured on the same outcome you are.

RoleWhoWhat they own
Delivery lead×1A senior Retypd engineerThe plan, the weekly cadence and a single point of accountability to your sponsor.
Forward-deployed engineers×2Retypd engineers on your floorBuilding, testing and running agents inside your environment, beside the people who know the work.
Controls lead×1A risk and controls specialistMapping every agent to your control framework in Retypd Governance, with risk, compliance and internal audit — and getting it signed off.
§ 03.2The engagement

Four phases. Each with an exit you can hold us to.

We expand on evidence, not optimism — and we plan our exit from the first week.

PhaseW1W2W3W4W5W6W7W8W9W10W11W12M6
MapShadow operators; baseline the hours
ProveAgent in observe mode on live work
RunSupervised production
TransferYour team authors and governs
№PhaseWhat happensExit criterion
01MapWeeks 1–2We sit with your operators, measure where the hours go and rank candidate workflows by value, risk and readiness.Sponsor signs the first workflow and its success measure
02ProveWeeks 3–5The first agent learns from your best operators and runs in observe mode on live work. Security review and controls mapping run in parallel.Accuracy bar met; second line approves supervised production
03RunWeek 6 onwardSupervised production, with irreversible steps held for approval. Autonomy rises only on evidence.Hours returned, measured against the week-one baseline
04TransferMonths 3–6Your people learn to author, test and govern Playbooks. Retypd moves to an advisory role.Your team ships a workflow without Retypd engineers
§ 03.3Design partner programme

A small number of partners at a time. By design.

Design partners work directly with the people building the Retypd platform. They get a senior team and a say in what we build next; we get real work, real constraints and honest feedback.

What you get

  1. 01A Retypd team on your floor, led by our senior engineers.
  2. 02A fixed-scope first phase — Map and Prove — with evidence before you commit to more.
  3. 03Early access to new capabilities across the Retypd platform, and a direct line into the roadmap.
  4. 04Design-partner terms: fees linked to the workflows we run, not to seats or licences.

What we ask of you

  1. 01One workflow that matters, with a number you already track.
  2. 02An executive sponsor, and a process owner who can give us time each week.
  3. 03A test environment and your security review, starting in week one.
  4. 04Candid feedback every fortnight — on what works and what doesn’t.
Become a design partner
§ 03.4Where to start

Not every workflow deserves an agent.

The portfolio decides the autonomy. High-value, lower-risk work goes straight-through first; high-stakes work earns its autonomy under supervision; judgement calls stay with people — with agents doing the preparation.

Illustrative portfolio for a financial-services operation.

Value ↑
Start hereHigh value · lower riskAgents run within policy
  • Invoice posting
  • Claims intake
  • Supplier set-up
Build towardsHigh value · higher riskSupervised, with approvals
  • KYC refresh
  • Prior authorisation
  • Payment repairs
Batch itLower value · lower riskAutomate opportunistically
  • Address changes
  • Report preparation
Leave with peopleLower value · higher riskAgents prepare, people decide
  • Credit decisions
  • Complaints
Risk & complexity →
Fig. 03.4 Value against risk. The quadrant decides the autonomy level, not the enthusiasm of the sponsor.
§ 03.5Workforce principles

Redeploy, don’t replace.

Change fails when people feel it is being done to them. Ours is done with them — and these principles are written into every engagement letter.

  1. 01

    Hours first, never headcount as the headline.

    We measure success in hours returned and reinvested — in service, quality, control and growth.

  2. 02

    People decide. Agents prepare.

    Judgement, empathy and accountability stay with people. Agents do the retyping.

  3. 03

    The operators design the agents.

    The people closest to the work shape the Playbooks that take it on — from the first workshop.

  4. 04

    Tell people early, and plainly.

    Change fails when people feel it is done to them. We help you communicate before anything is built.

§ —Next step

Name the process. We’ll bring the team.

A first conversation takes an hour. You leave with a view of where the hours go, what an agent would take on first — and what it would refuse to touch.

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